When you buy a car, it just works. You put the key in the ignition, fill it up with gas once in a while, and it goes. The manual, which you're supposed to read anyway, tells you what service you need for it and when you need to do it. When you take the thing to your dealer/service center, they can tell you if anything else is wrong. It doesn't matter if you opted for the sunroof or not, or if you added special seat covers or things like that. If you tinkered with the exhaust or something, they could probably partially diagnose problems. But for the most part, it's pretty tough to make serious changes, and if you don't, most of the time folks can tell you what is wrong.
The same can't be said about computers. It's really easy to gum up the works without trying. On top of this, when you buy a computer, you're supposed to know about anti-virus programs, spyware, the relative merits of IE vs. Firefox...and make the programs you really want, work. Oh sure, some of this comes pre-installed for a fee. Or you get trials or sample versions. You get samples of 3 different ISPs' software when all you really wanted to do was go to the Internet. Your anti-virus software expires after a time.
Funny, huh? Not that this is an original sentiment or anything.
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